Join BBFAA - Bed and Breakfast Standards | The Bed & Breakfast Association

Join BBFAA | Benefits of Joining BBFAA | Fees | Application Form | Code of Conduct | Self Assessment | Constitution | Establishing an Accommodation Business

BED & BREAKFAST, FARMSTAY AND ACCOMMODATION AUSTRALIA LTD (BBFAA)
www.australianbedandbreakfast.com.au

Members' Code of Conduct

Members must
1. Abide by the Constitution of Bed & Breakfast, Farmstay and Accommodation Australia Ltd and any other
by-laws, rules and standards of BBFAA.

2. Conduct their business to or above the standard approved by the Board of BBFAA on admittance to
membership. Each member must be prepared for an assessment inspection if deemed necessary by the
BBFAA Board.

3. Register the business name of their business with their State or Territory Consumer Affairs or Fair Trading
authority to enable BBFAA to use any property in its marketing and promotional activities.

4. Carry Public Liability Insurance suitable to the business of at least $10,000,000.

5. Have approval of their Local Council to operate as an accommodation establishment.

6. Conform to required Federal, State and Local Government legislation and other regulations relating to the
conduct of their business.

7. Observe the provisions of the Privacy Act and respect the confidentiality of any personal information
collected in the normal conduct of business.

8. Acknowledge that as a member of BBFAA they are a participant in the National Gift Voucher Program and,
as such, are bound by the rules of the program.

9. Provide genuine hospitality, courtesy, and cleanliness of guest areas; be reasonably available and/or able
to be contacted by guests at all times.

10. Operate with integrity and honesty and describe accurately to all visitors the amenities, facilities and
services provided by the establishment in person, advertising material and promotions.

11. Provide only direct business contact details for publication in BBFAA marketing and promotional material
eg website, brochures etc. Telephone numbers, email and website addresses for booking agencies that
provide services to non-BBFAA member businesses are not accepted.

12. Include breakfast as a component of the daily tariff where the business is promoted or advertised as a Bed
& Breakfast.

13. State clearly verbally and/or in writing at the time of taking a booking enquiry, all charges and tariffs, the
conditions of booking and the conditions of cancellation.

14. Respond courteously to all enquiries, requests, reservations and complaints.

15. Under a duty of care, provide a safe and risk-free environment for guests. Take all reasonable action to
ensure that furniture, equipment, plant and products likely to be encountered by guests are in safe and
good working order. List all potential hazards/risks that exist within the business on a regular basis in order
to assess methods of overcoming them. Notify guests upon arrival of any potential safety hazards and
clearly display safety and emergency procedures in each guest accommodation.

16. Give notice to BBFAA one month prior of any transfer, sale or cessation of the business.

Code of Conduct

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